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If
you have your own email server, you can enjoy the benefit of the most
powerful anti-spam services.
Order Now to get additional 1 month free use of MailProve's Super
Blacklist service if you sign up for 12 months.
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Support > Support
Service
MailProve offers a variety of support
services to meet the diverse needs of our customers. The options are
summarized in the table below:
|
Non-Customer
Support
|
Silver
Support |
Gold
Support |
Platinum
Support |
5 X 8
telephone support
Monday to Friday
9:00 am to 5:00 pm |
Yes
|
Yes
|
Yes
|
Yes
|
7 X 12
telephone support
Monday to Sunday
9:00 am to 9:00 pm |
|
|
Yes
|
Yes
|
| 7 X 24
telephone support |
|
Yes
|
Yes
|
Yes
|
| Response
time |
Within
2 full business days *
|
Within
4 hours |
Within
1 hour |
Within
30 mins |
| Escalation
|
|
|
|
Yes
|
| On-site
support |
|
|
|
Yes
|
All telephone supports are based on Hong Kong time.
Silver support is included in all services as standard. For other
support options please contact MailProve for pricing.
* Repeated telephone calls from non-customer will reset the response
time.
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